When Seconds Count... Call 992
MedRescue offers a countrywide Emergency Medical Services through a network of skilled paramedics, emergency doctors, nurses and emergency medical dispatchers with ambulance bases operating from Gaborone, Francistown, Maun, and Palapye. Medical Rescue operates both ground and air ambulance services.
The Medical Rescue air ambulance service covers the entire country and even extends regionally to cover calls for assistance outside of national borders. The air ambulance is permanently equipped and allows for the treatment and transporting of all types of patients, including the critically ill, neonates, cardiac patients, trauma patients as well as ventilator-dependent patients to a hospital. Medical rescue is accessed through a 24 hour medical desk call centre that is manned by nurses and paramedics, to enable medical advice and assistance over the phone.
Headed by a medical doctor and staffed by doctors, BLS, ILS and ALS paramedics and nurses, Medical Rescue relates to the provision and outsourcing of Emergency Medical services. The department has evacuated and also provided medical escort services to international destinations such as USA, UK, New Zealand, India and Canada.
Local Toll Free Number 992
International Helpdesk Number +267 3901601
International Mobile Number +267 71322361
WhatsApp +267 71322361
We provide ambulance standby services with fully equipped personnel certified to respond to any type of medical emergency where rapid access to patients can be challenging due to over-crowding. Our resources at these venues are generally required to standby for the care of participants, but may also be involved in treating sick or injured members of the public. We contract standby services to a variety of one-day or multi-day events.
Services under EMS :
- Ambulance primary response
- Inter hospital transfers
- Medical standby for events
- Metro Cover
- Metro School Package
- Access Cover
In order to live up to our motto, ‘When seconds count’, Medical Rescue has greatly invested in an extensive fleet of 11 fully equipped life support ambulances and 3 advanced life support rapid response vehicles all of which are manned by highly trained and experienced paramedics and doctors. Our reach is enhanced and supported by our partnerships with reputable service providers across the country and around the globe.
Medical Rescue clients have access to a dedicated Beechcraft King Air 200 pressurized aircraft which covers the entire country extending regionally to cover calls for assistance outside of national borders.
The air ambulance is permanently equipped and allows for the treatment and transportation of all types of patients, including the critically ill, neonates, cardiac patients, trauma patients as well as ventilator-dependent patients to a hospital. The Medical rescue air ambulance is based at Sir Seretse Khama International Airport in Gaborone and is on standby 24 hours a day.
Our crew consists of doctors, ALS paramedics or flight nurses. In the Okavanago delta region, we have dedicated paramedics and small, light aircrafts which are based in Maun and are used to evacuate patients from the delta. Where feasible, one family member may be allowed to accompany the patient on the aircraft. A ground ambulance is provided on either side of the air evacuation. A request for an air evacuation is done through the emergency line 992. Access to a helicopter can be arranged where access by fixed wing is not possible.
In instances where a patient requires a higher level of care than their current hospital can provide, MRI Botswana can arrange appropriate transportation to a hospital that will provide the patient the adequate level of care. Hospital transfers are done by advanced and intermediate life support ambulances. The hospital transfers can occur within Botswana as well as internationally i.e. Botswana and South Africa.