MRI Contact Centre – Innovative Call Centre Solutions
We have a dedicated and well-trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost effective manner.
We have an extensive range of capabilities to meet whatever our client’s customer relations goals are. Whether it be quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, MRI Contact Centre is an innovative facility that has people with the expertise to professionally service its clients’ needs.
Our highly skilled and dedicated team of agents are on standby to connect your business to your customers, suppliers and stakeholders 24hrs a day. The MRI Contact Centre is a 24/7/365 facility that is equipped with robust, cutting edge, multi-channel technology.
Our reputation and standing in the contact centre market is reinforced by our unwavering commitment. Our service offering is consultative and collaborative. Our reputation and standing in the market is reinforced by our unwavering commitment to our first-class service, our experienced team as well as our leading state of the art technology. We offer a great bouquet of services and are flexible to our clients’ needs. Our efficient and high performance contact centre will guarantee your business good return on investment.
Variety of services:
- Flexibility to client needs
- 24-hour operations
- High performance staff
- Cutting edge technology
- Return on investment
- After-hours Counselling
- After-hours Help Desk
- Appointment Setting
- Back-office Services
- Business Process Outsourcing
- Customer Service Handling
- Customer Satisfaction Surveys
- Database Update and Maintenance
- Disaster and Crisis Management
- Hotline and Tip-Off Services
- Language Translation Services
- Market Research Surveys
- Order Processing
- Post-service Follow Up
By outsourcing your customer service and call handling strategy to us, the benefits to your organization are immediate as we take care of your customers and give you the freedom to focus your attention on your core business and profitability!