With the aim to provide cost effective healthcare and contact centre solutions through investment in people and technology, Med-Rescue International Botswana has expanded by acquiring a new building for new headquarters in Gaborone Block 7.
Speaking at the ground-breaking ceremony, MRIB Chairman, Dennis Alexander, said MRI prides itself on its adherence to international standards of best practice, adding that the standards are maintained through regular benchmarking against regional best practice in collaboration with international partners.
Tshekedi highlighted that MRIB was started as a regional expansion project into Southern Africa by MRI Holdings in March 1992. He said at the time, no pre-hospital emergency health care facilities existed in Botswana. He stated that as a result, MRIB experienced exponential growth since its inception and became the house name and first point of call in an emergency situation.
“We have opened medical services in Palapye, Francistown and Maun to provide further coverage for the clients, and we are the proud provider of emergency medical services for the BPOMAS, BOMAID and PULA medical aids schemes,” he explained.
According to MRIB General Manager, Meshack Tshekedi, MRIB Limited has available to it rapid response vehicles, ambulances, a dedicated air ambulance and access to helicopters to ensure the most efficient and effective response possible. He said the inclusion of modern medical equipment ensures that the company can adequately cope with serious medical conditions, whether they involve neonates, paediatrics or adults.
“MRI Botswana Limited offers roadside assistance, a product where you, the motorist, can experience worry-free travel with the peace of mind that help is only a phone call away,” he said.
He added that the essence of MRI is the 24-hour call centre located in Gaborone, with support bases in Maun, Palapye and Francistown.
Tshekedi added that the call centre forms the nucleus of expertise, information and care. He further revealed that the Call centre is manned 24 hours a day, year round, by a team of highly skilled nurses, paramedics, Call centre agents and medical doctors. He highlighted that the call centre can be accessed via the emergency numbers 992 and 390160.
“Through medical services, MRIB also operates remote-site medical services for a number of locations in the mining industry. Today, the MRI brand carries significant recognition in Botswana in the field of Pre-Hospital Emergency Medical Care (PHEMC). The Company has earned the trust of the diplomatic corps, corporate, medical aid schemes, societies and insurance groups, which form the bulk of their clientele,” he explained.